For association professionals, the definition of event success is evolving. Attendance and registration numbers still matter, but they no longer tell the full story. Encore research shows 94% of association planners rate audience satisfaction as an extremely important KPI, far higher than revenue‑based outcomes. That emphasis on satisfaction reflects a broader shift in what members value most from association events. Today’s members are looking for experiences that are intentional and relevant, that create connection in the moment and value that extends well beyond the closing session.
In response, Hargrove is partnering with leading associations to rethink how their events are designed, delivered, and measured. Wellbeing, personalization, purpose-driven sponsorships, and smarter measurement are shaping a shift from scale-driven planning to experiences that create lasting value.



